A professional systems engineer, I combine technical expertise with strong communication skills, enabling me to engage confidently across all levels of business and social environments. I am ambitious, self-motivated, and guided by a clear vision of my future objectives. My experience spans all versions of Microsoft Windows Server, Active Directory, Microsoft Entra ID, and Linux. I actively maintain and expand my skillset to stay current with evolving technologies. I have a solid working knowledge of VMware vSphere, AWS, and Microsoft Azure public cloud platforms, and I’m highly proficient in managing on-premise infrastructure. I approach every project with diligence, strategic planning, and a commitment to meeting deadlines. In 2025, I successfully documented and delivered several cloud-based initiatives that reflect both my technical capabilities and my drive for continuous improvement.
Communication/Team Working/Problem Solving
- Good communication skills including tact and diplomacy when dealing with clients and colleagues.
- Experience of working as an IT Manager and supporting a team of five.
- Experience of working within a team composed of project management, networking, storage, planning and work costing.
- I always aim to help both client and management achieve technical goals and have implemented several projects to date for clients.
- Strong analytic and diagnostic skills, with a view for a first-time resolution where possible. Adaptable to rise to any issues as they occur and will always put in extra effort to achieve a positive resolution.
Exams and Objectives
- 🎓 Microsoft (AZ-800, 801, AZ 303, 304, AZ-104, AZ-900, MS-900)
- 🎓 AWS (CLF-C02, SAA-C03, DVA-C02, SOA-C02)
- 🛠️ To continue researching Multi Cloud technologies, AI and networking, IaC - Infrastructure as Code.
KnowledgePoint Limited – Technical Services IT Manager (Nov 2021 – Apr 2025)
Managed hybrid AWS and Azure environments, administering Linux and Windows systems. Led Microsoft 365 migrations, SharePoint design, and VMware vSphere upgrades (6.7–8.0).
Implemented Cyber Essentials, SSL certificates, and TPM encryption. Mentored junior staff, configured HPE MSA storage, and supported Cisco switches.
Delivered DR planning with 11:11 cloud and maintained ISO 27001 compliance. BASH scripting, PowerShell scripting, configuration and implementation of Azure cloud based accounts,
Microsoft 365 project planning, migration, Juniper maintenance, technical cost analyses and budgeting, 3rd party assistance across a variety of platforms, project planning for SharePoint,
SharePoint design, HPE 2060 MSA administration and configuration, Cisco switches, server and application support onsite and cloud patching, bespoke project planning and implementation,
administering onsite and cloud email system, SendGrid, implementing Cyber Essentials, Azure File Shares, maintaining and configuring high availability automated systems, workflows from mail to apps,
Microsoft 365 setup and admin and call routing, administering and maintain the company SSL certificate installs, IIS 10, AWS Route 53, troubleshooting HPE controller issues,
mentoring junior members of staff, maintain the company IT asset register, setting up vSphere encryption, Microsoft Endpoint Management (MS Intune) configuration, emergency power restore planning,
configuring Oauth, SAML applications, setting up Azure Enterprise Applications, AWS EC2, Gamma SIP Trunk Call Manager to reroute Microsoft Teams calls, Microsoft 365 Defender,
Satellite ISP Backup DR setup and planning, Debian 9 upgrades, Dell ThinOS upgrades, DSE and Teleworking project, roll out new Microsoft Endpoint Manager (MS Intune) registered kit,
setting up Microsoft 365 Defender policies, cyber security, Business continuity planning, ISO 27001, assisting company auditors annually.
Port P – Hybrid Infrastructure Senior Support (Jun 2021 – Apr 2021)
Supported Cloud-P clients with hybrid infrastructure solutions. Conducted site audits, managed vSphere 7, and implemented Nutanix patching across Windows and Linux.
Upgraded Commvault and HPE Nimble firmware, configured Aruba segmentation, and provided AWS DevOps support for digital signage. HPE Nimble, Nutanix support, management of Sophos UTM 9 firewall
Maintaining Nutanix AHV cluster, and planning for new hosts, planning and implementing Nutanix patch routine for all servers Windows and Linux.
⭐Passed - Nutanix Hybrid Cloud Fundamentals, Nutanix Enterprise Cloud Administration (Study Course)
NorthGate Public Services – Project Engineer (2017 – Mar 2021)
Oversaw server estates for multiple councils, handling secure data sanitization, disaster recovery, and Azure migration. Administered HP DataProtect, Trend/Sophos AV, VMware,
Citrix Metaframe, and Exchange (2000/3/7). Supported bespoke banking systems and managed incidents via vFire and SharePoint. Manage and maintain the server estate for several councils,
and produce plans, and impact assessments quotes to SLAs, change control procedures through to implementation. Sanitizing secure data using Blancco. Day to day administration of
HP DataProtect backup solution, Trend, Sophos Antivirus, VMware, Citrix Metaframe. Setting up DNS setting up and administering MS Exchange 2000/3/7. Actively participating in
disaster recovery scenarios, for both customers and the business. Assisted in migrating Reading Borough Council to Microsoft Azure, Microsoft 365, Microsoft SCCM,
Incident management/logging via vFire and SharePoint, storage management.
NorthGate Public Services – DataCenter/Infrastructure Engineer (2013 – 2017)
Delivered infrastructure support across public sector environments, focusing on virtualization, storage, and server resilience.
NorthGate Public Services – Senior Server Analyst / WinTel Consultant (2008 – 2013)
Specialized in Windows Server technologies, contributing to long-term IT strategy and operational excellence.
• Lively and outgoing personality, reliable and prompt. Committed to reskilling and learning Cloud Technologies.
• Passionate about Virtualisation. Microsoft certified since 2008, now Linux Certified.
• GitHub, applying theory to AWS (Projects), getting to grips with BASH scripting and Terraform and AI.
I regularly go for a 45-minute run and in 2019 I took part in my first Ultra marathon 53k run.
Available upon request.
